Wednesday, January 29, 2014

Best : Difficult Conversations: How to Discuss What Matters Most [cheersup609.blogspot.com]

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Difficult Conversations: How to Discuss What Matters Most

























Price:$11.71
Brand:Penguin Books
Description:We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:

• Decipher the underlying structure of every difficult conversation

• Start a conversation without defensiveness

• Listen for the meaning of what is not said

• Stay balanced in the face of attacks and accusations

• Move from emotion to productive problem solving


Rating:4.5
Features:

Customer Reviews : Difficult Conversations: How to Discuss What Matters Most ® Penguin Books


In my top three recommended books


This book (the 2000 version) saved my sanity once and got me through a very stressful family time. Not only did it help with my relationships, it helped me to think about the problem in a different way that gave me greater peace of mind and clarity of thought and purpose. Everyone on the planet should buy, not borrow, this book, and read it every year.


Difficult Conversations: How to Discuss What Matters Most


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Best : Difficult Conversations: How to Discuss What Matters Most

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